COVERED SERVICES

Isuzu’s Priority Service Maintenance Program covers the following scheduled maintenance services:

“A” Service: Every 10,000 miles (for diesel models) or 7,500 miles (for gas models): engine oil and filter replacement, fuel filter replacement, chassis, cab, powertrain and rear body inspection/lubrication, DRM Health Report check (diesel only), diagnostic check, tire rotation, top off all fluids, brake wear inspection. Air filter replacement occurs at 30,000 mile intervals.

“B” Service: Every 50,000 miles (for diesel models) or 37,500 miles (for gas models): all items included in “A” service plus valve lash adjustment (diesel only), engine coolant replacement, transmission fluid and filter replacement, torque specific chassis, steering and suspension fasteners, replace windshield wiper blades, clean air conditioning filters, inspect differential fluid level.

“C” Service: Every 100,000 miles (for diesel models) or 75,000 miles (for gas models): all items included in “A” and “B” service plus replace engine drive belts, replace radiator hoses, replace power steering fluid, replace brake system fluids, replace differential fluid, test DPF pressure balance (diesel only), replace spark plugs and ignition wires (gas only).

OPTIONAL REPAIR SERVICES

BRAKES: Perform the selected number of brake repairs during program term. Front Brake service covers front brake pad replacement, front brake rotor machining and front brake rotor replacement. Rear Brake service covers rear brake lining replacement, rear brake drum machining and rear brake drum replacement.

TIRES: Replace selected number of tires during program term.

RENTAL TRUCKS: National rental program for short-term and seasonal demand.

The number of scheduled maintenance services provided under the Program is fixed based on the particular Program coverage that you select. Once all maintenance and optional services have been provided, you will not be eligible for additional maintenance services under the Program unless additional services are purchased. Program services must be performed by an authorized Priority Service Maintenance Program dealer. The Program does not cover all parts and services. See an Enrollment Form for details.

YOUR TRANSPORTATION NEEDS IN ONE PACKAGE, SO YOU DON’T HAVE TO WORRY

Isuzu and your local dealer can take care of your transportation needs so you can focus on your core business. By enrolling in Isuzu’s Priority Service Maintenance Program, you’ll enhance your operating efficiency and help control your cost of ownership. By financing the cost of the Program, you’ll gain financial predictability by having a fixed payment for a lease or finance term that you choose. In addition, as a Priority Service Maintenance Program customer, your vehicle will be entered into Isuzu’s maintenance system and receive service priority at your local dealership and reciprocal service centers nationwide.

NATIONAL ACCOUNTS

If you have multiple locations across North America, we can provide you with nationwide support to meet your needs. A national purchasing program, lease and finance alternatives along with a variety of service packages are available. A National Account Manager can be assigned to serve as the single point of contact for all inquiries and for all locations. Service evaluations are scheduled periodically, or as desired by you. Your National or Local Account Manager can review your service needs and vehicle performance and make you aware of service issues and progress at all your locations.

Isuzu’s Priority Service Maintenance Program provides manufacturer approved scheduled maintenance.

Eligible Vehicles: All 2008 N/F-Series and newer Diesel and Gas model vehicles distributed by Isuzu Commercial Truck of America, Inc., subject to utilization and mileage guidelines after submission and approval by Isuzu.

Available Coverage: Customer should select Priority Service Maintenance Program coverage based on time and mileage based on historical and estimated utilization. Subject to credit approval, customer may be able to finance the cost of the Program in conjunction with a lease or finance contract with Isuzu Finance of America, Inc. Standard Extended Powertrain Warranty coverage is included in Priority Service Maintenance Programs with program terms that exceed the vehicle’s base warranty.

Limitation of Coverage: The quantity of maintenance services is fixed based on the particular program coverage selected by the customer. Once all maintenance program services have been provided, the customer will receive no additional services under the program unless additional services are purchased.

Customer Obligations: Customer is responsible for proper vehicle operation and the timely scheduling of maintenance services with participating dealers. Customer is responsible for conducting pre-trip inspections on a regular basis as recommended. Maintenance services may only be obtained from participating dealers, but Warranty and Extended Warranty services may be conducted by any authorized dealer. In the event of a suspected component defect or failure, Customer must present the vehicle to an authorized dealer as soon as possible. Failure and/or damage caused by abuse, neglect or accidents are customer’s responsibility.

The number of scheduled maintenance services provided under the Program is fixed based on the particular Program coverage that you select. Once all maintenance and optional services have been provided, you will not be eligible for additional maintenance services under the Program unless additional services are purchased. Program services must be performed by an authorized Priority Service Maintenance Program dealer. The Program does not cover all parts and services. See an Enrollment Form for details.

N-Series trucks can now upfit with Supreme’s New Signature Body

America’s No. 1 choice for low cab forward trucks just got better. In addition to rolling out its redesigned and retooled standard van body—the SIGNATURE Body—Supreme Corporation has introduced the SIGNATURE Body into the Isuzu Value Pak Program.

WHERE IT ALL COMES TOGETHER

The Isuzu exclusive Value Pak Program is designed for a quick lead time and offers already-designed SIGNATURE Body models that may currently be in inventory and ready for shipment today. The Value Pak bodies come with the option of plywood or slat interior and include lengths from 12 to 20 feet in Supreme’s SIGNATURE Body, which boasts enhanced durability, improved utility, a more attractive appearance and a number of formerly optional features made standard.

NEW DESIGN ENHANCES BODY

TOUGHNESS Special attention and improvements to damage-prone areas include a moisture-resistant Todco® ToughShell Roll-Up Door and a taller steel-reinforced rub rail that provides protection from side damage between the cross members. Other standard features of Supreme’s SIGNATURE Body include internal steel gussets in the rear frame to eliminate potential rust and weeping, and a front wall made from Supreme’s own ½-inch core Fiberglass Reinforced Plywood (FRP)—which provides added durability against interior and exterior dents and damage, as well as increased scratch resistance and smoother surfaces for graphics or body wraps. In addition, the SIGNATURE Body substructure is steel framed, a Supreme standard for nearly 35 years, that when combined with the taller side rub rail allow greater toughness and less likelihood of repairs. Integrated steel cross members in the front floor and a lightweight galvanized steel frame in the side walls add muscle in the front of the body, and allow for simpler replacement of complete side walls if damaged.

IMPROVED UTILITY WITH ADDED CURB APPEAL

Utility has been improved with a wider and taller rear-door opening, enabling easier loading and unloading of cargo. The body’s interior is also wider, longer and taller, providing a true interior length and more cargo capacity than comparable van bodies.

In addition to the marked improvements in toughness and utility, the SIGNATURE Body also has a more attractive appearance. Side wall panels are tucked behind the lower rub rail, giving the body a cleaner, more professional look. Close cell tape not only reduces the potential for costly water leaks, it also lessens the amount of caulking used, which further enhances the cleaner-looking body. Molded composite front and rear caps provide a better look and allow for simpler repairs than aluminum cast corner caps. Protective wire covering for front corner caps reduces potential electrical damage—a new feature specifically developed for the SIGNATURE Body.

The SIGNATURE Body also comes equipped with a comprehensive 3- year, 36,000-mile warranty to cover repairs and replacement in the unlikely event a part is found to be defective. Additional 5-year structural warranties covering the roof, wall and floor set the standard as the best warranties in the business.

FORMER OPTIONS NOW STANDARD

Several optional features are now standard on the SIGNATURE Body, as well. One such feature is LED exterior clearance lights, which save on maintenance by drawing less energy from the chassis every day and reducing the need for bulb replacement down the road. Another is sealed wiring harnesses, which are designed to integrate with the LED lighting system, lowering the likelihood of electrical repairs and maintenance.

“We invested considerable time and research working with users who are hardest on van bodies to understand how to make the SIGNATURE Body more durable,” said Bob Besse, Supreme’s director of marketing and product planning. “After identifying the most damage prone areas, we designed the SIGNATURE Body specifically to reduce the most commonly experienced maintenance issues. That was followed by extensive prototype testing, which resulted in substantially better endurance versus less innovative designs. Not only was our SIGNATURE Body tested on the Bosch Proving Grounds, it also underwent other rigorous endurance evaluations, which means we can offer Isuzu customers a significantly better product and know it will withstand the rigors of the road and the load. Simply put, there’s no chance that anyone else in the industry has done the extensive testing that we have.”

COMING ATTRACTIONS

In Spring 2009, the SIGNATURE Body will also be available in Supreme’s Vanscaper model—a vehicle ideal for the and nurseries—on an N-Series chassis.

Supreme recently developed a new marketing brochure for N/W-Series products that provides details for every body upfit, including the SIGNATURE Body. Supreme also revamped its website to include a dealer center site, which was specifically designed for the needs of commercial truck dealers. There’s also a Dealer Information Center for qualifying dealers, details of which are available on the dealer center site.

In addition, representatives from Supreme have been providing training at Isuzu dealerships across the country. The training offers an in-depth explanation of the 23 features exclusive to the SIGNATURE Body, and after it’s completed, dealers can log onto the dealer center of Supreme’s website to learn more about the Company’s bodies. They’re also provided with EZ Buttons, which makes web access much easier.

Supreme and Isuzu have been partners and offered van body programs for 20 years. We are excited about offering the new Signature Van in the Value Pak program as a price and quality leader.

Isuzu Diesels to employ Selective Catalytic Reduction (SCR) to meet the strict 2010 Emissions Requirements

Emissions standards are only going to get tougher – particularly as they relate to diesel engines. As we have reported in the last few issues, Isuzu is one of the leaders in “green” technology – and now, with the new, more stringent 2010 emissions standards on the horizon, the good news is that future models will use Selective Catalytic Reduction (SCR) technology to meet these new standards.

In addition, your customers will find that SCR technology is not only good for the environment, it’s also good for their business. Here’s why:

• The system works downstream on the exhaust – injecting Diesel Exhaust Fluid into the exhaust, which creates a chemical reaction to reduce nitrogen in the exhaust.
• Because this system is not part of the engine, it allows the engine to stay focused on producing efficient power and torque, which can improve fuel efficiency and reduce the cost of operations – initial results show SCR has the potential to improve fuel economy by 3 – 5%.
• SCR allows owners to continue using diesel powerplants rather than gas.

Here’s how SCR works:

• SCR injects Diesel Exhaust Fluid (DEF) into the hot exhaust system where it converts NOx emissions into pure nitrogen and water vapor – two natural components of the air we breathe.
• DEF is made of purified water and 32.5 percent automotive-grade urea that is used as a carrying agent for the ammonia – it’s a stable, non-toxic, odorless and completely safe solution.
• DEF will be conveniently available at truck stops as well as packaged for emergency and top-off supply by 2010.

In addition, here are some of the environmental benefits of SCR technology:

• It reduces NOx emissions by up to 90%.
• Hydrocarbons (HC) and carbon monoxide (CO) emissions will be reduced by 50 – 90%.
• Particulate matter (PM) emissions reduced by 30 – 50%.

FYI: When the 2010 EPA standards go into effect, no heavy-duty diesel engine can emit NOx levels higher than .2 g/bhp-hr (grams per brake horsepower-hour), which is a standard more stringent than any in place in Europe. SCR is the only technology to date that has proven to be able to meet this standard.

“Isuzu has been developing this technology in Japan for many years. We’ve studied different systems and found SCR to be reliable under even the most extreme applications and conditions. This is just another great example of how Isuzu leads the way in this market,” said Shaun Skinner, Executive Vice President, General Manager, Isuzu Commercial Truck of America.